Service

We are responsible for our actions and make sure that everything works as it should.

Professional warranty and post-warranty service

Comprehensive service support

Our goal is to guarantee our Clients that the solutions we deliver will function properly. We are responsible for our actions and make sure that everything works as it should.

We offer comprehensive service both during the warranty and post-warranty periods. The warranty terms are set individually, but they always last no less than 12 months.

Certifications of authorized Service Partners

We have prestigious certifications of authorized Service Partners. We are an official Zebra Technologies Service Partner (Zebra Authorized Service Provider) and Honeywell Authorized Service Partner. Thanks to this, we can provide our customers with professional and fast assistance within the framework of warranty and post-warranty services.Our qualified technical specialists are ready to provide you with the highest level of technical support. Thanks to their knowledge and experience, as well as specialist training and monitoring of the latest technologies, they are able to solve even the most difficult problems. You can be sure that your solutions will be in the best hands.

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Scope of service

Periodic inspections of equipment

We provide regular maintenance of mobile computers, printers, scanners, RFID and On Site infrastructure. Our qualified staff visits the customer on site to perform professional maintenance and keep the equipment in optimal condition.

Device diagnostics and repair

Regardless of the type of equipment offered, our team of technicians can perform comprehensive diagnostics and effectively repair any problems. With our services, you can be sure that your equipment will be restored to full working order.

Replacing damaged equipment

If repair is not possible or cost-effective, we offer the option of exchanging damaged equipment for new or refurbished equipment, so you can quickly get back to work without downtime.

Replacement equipment

We understand that repair time can be critical to your business, which is why we offer replacement equipment during the repair period so you can continue to operate without disruption.

Software updates

We make sure that your equipment is always up to date with the latest technologies. We offer software updates that will improve the functionality and performance of your equipment.

A variety of service programs to choose from

We tailor our service to your individual needs. We offer a variety of service programs that provide optimal care for your equipment.

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Frequently Asked Questions - Service

How long is the warranty period for the products offered?

The warranty period for the products offered is usually 12 months. However, it may vary depending on the specific product and manufacturer.

What services are included in the warranty service?

Warranty service includes repairs and technical support within the warranty period. If any problems occur with the product, warranty service provides free repair or replacement.

Are periodic inspections of equipment possible?

Yes, we offer regular On Site maintenance of mobile computers, printers, scanners, RFID and infrastructure. Our qualified staff visits the customer on site to perform professional maintenance and keep the equipment in optimal condition.

As part of the service program, can I count on replacement equipment for the duration of the repair?

Yes, we understand that repair time can be critical to your business. That’s why we offer replacement equipment during the repair period so you can continue to operate without disruption.

Do I need to provide proof of purchase when reporting a warranty issue?

No, all you need is the serial number (SN) of your device, which can be found on the bottom or back of the device, and can often be found under the battery. This is necessary to confirm that the product is still under warranty.

Does the warranty service also cover shipping costs?

In most cases, if the product requires service under warranty, the shipping costs are covered by our company. You should contact us for more information on this.

What happens after the warranty period ends?

After the warranty period ends, we offer post-warranty services that include paid repairs, parts replacement, or other services as needed.

Does warranty and post-warranty service cover products from different manufacturers?

Yes, our service covers products from manufacturers such as Zebra, Honeywell, Datalogic, ProGlove, Advantech, Unitech and others. Contact us for more information on post-warranty service for a specific product.

How long does a warranty repair take?

The repair time under warranty service may vary depending on the type of problem and the availability of the spare part. However, we try to repair and return the product as quickly as possible.

Does the service only include repairs, or do you also provide technical advice?

The service includes both repairs and technical advice. Our qualified specialists are ready to provide you with support and answers to questions regarding the use of the product.

How can I report a problem with a product?

To report a product issue, please contact our customer service department. You can call, email or use the contact form on our website.